Privacy Policy

1. Introduction

Sorsegalei ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sorsegalei.com and use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our contact form
• Subscribe to our newsletter
• Request information about our services
• Participate in surveys or feedback forms

This information may include:

• Name and contact information (email address, phone number, postal address)
• Details about your benefits situation
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on the site
• Referring URLs and exit pages

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services
• To respond to your inquiries and provide customer support
• To send you newsletters and updates (with your consent)
• To improve our website and services
• To analyze website usage and trends
• To comply with legal obligations
• To prevent fraud and ensure website security

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Consent: When you provide explicit consent for newsletter subscriptions or marketing communications
• Legitimate Interest: For website analytics, fraud prevention, and service improvement
• Contract Performance: When necessary to provide services you've requested
• Legal Obligation: When required by law or regulation

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and providing services
• Legal Requirements: We may disclose information when required by law or to protect our rights, safety, or the rights of others
• Business Transfers: In the event of a merger, sale, or transfer of our business, your information may be transferred as part of that transaction

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally:

• Contact form inquiries: 3 years from last contact
• Newsletter subscriptions: Until you unsubscribe
• Website analytics data: 26 months

8. Your Rights

Under UK data protection law, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us at [email protected].

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

13. Data Protection Officer

For data protection matters, you can contact our Data Protection Officer at:

Email: [email protected]

14. Supervisory Authority

You have the right to lodge a complaint with the UK's data protection supervisory authority: